Frequently Asked Questions
Everything you need to know about shopping with St Frock.
How long will it take for my order to arrive?
Standard shipping typically takes 3-7 business days, while Express shipping arrives within 1-2 business days for most metropolitan areas. You will receive a tracking number via email as soon as your order is dispatched.
What is your returns policy?
We offer a 30-day return policy for most items. Products must be in their original condition with tags attached. Please note that clearance items marked as 'Final Sale' cannot be returned unless faulty.
How do I know which size to choose?
We provide a detailed size guide on each product page. Since we stock various labels, we also include specific fit notes and model measurements to help you find your perfect St Frock fit.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, Amex), PayPal, and popular 'Buy Now, Pay Later' services including Afterpay and ZipPay.
Can I make changes to my order after it has been placed?
Our warehouse team works quickly to pack your orders, so we are often unable to make changes. Please contact our customer service team immediately via live chat or email, and we will do our best to assist you.
Do you ship internationally?
Yes, we ship to many countries worldwide. International shipping costs and delivery timeframes vary by location and will be calculated at the checkout.